Sales Policy for FreshSurii

Effective Date: January 7, 2025

At FreshSurii, we are committed to providing our customers with high-quality newborn clothing at fair prices. Our Sales Policy is designed to ensure that your shopping experience is transparent, smooth, and secure. Please review the following terms and conditions before making a purchase.

1. Pricing

  • Product Pricing: All prices listed on our website are in U.S. Dollars and include applicable taxes unless otherwise specified. Prices are subject to change without notice.
  • Discounts and Promotions: From time to time, FreshSurii may offer special discounts, promotions, or sales events. These offers are subject to availability and may have specific terms and conditions. Discount codes are valid only during the specified promotional period and cannot be combined with other offers, unless stated otherwise.

2. Order Confirmation

  • Order Review: After placing an order, you will receive an order confirmation email containing your order details, including a unique order number, shipping address, and list of items purchased.
  • Order Processing: Orders are typically processed within 1-2 business days. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details.
  • Inventory Availability: Although we strive to keep our website updated, occasionally an item may be out of stock after you have placed an order. In such cases, we will notify you immediately and either offer a substitute product or issue a full refund.

3. Payment Methods

We accept the following payment methods for online purchases:

  • Credit cards (Visa, MasterCard, American Express, Discover)
  • Debit cards
  • PayPal
  • Other secure payment methods as indicated at checkout

All payments are processed securely through our payment gateway, and we do not store your credit card information.

4. Sales Tax

Sales tax is calculated based on the shipping address and local tax laws applicable to your region. The sales tax rate may vary depending on your location. The final amount, including sales tax, will be displayed at checkout before completing the purchase.

5. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options, including standard, expedited, and priority shipping. Shipping costs are calculated based on your order’s weight, shipping method, and delivery address.
  • Processing Time: Orders are typically processed within 1-2 business days. Once shipped, delivery time depends on the shipping method chosen and your location. Most domestic orders arrive within 5-7 business days.
  • International Shipping: We currently offer international shipping. Delivery times and shipping costs for international orders may vary, and customs duties or taxes may apply, which are the responsibility of the customer.

6. Returns and Exchanges

FreshSurii offers a 30-day return and exchange policy. To be eligible for a return or exchange, the item must be unused, unworn, and in its original condition with all tags attached. Please review our Refund and Returns Policy for full details on the return process.

7. Order Cancellations

You may cancel your order within 24 hours of placing it. If your order has already been processed or shipped, we are unable to cancel it, but you may return the item once it arrives, as long as it meets the return conditions. To cancel an order, please contact us at info@freshsurii.com as soon as possible.

8. Gift Cards

  • Purchase: Gift cards are available for purchase in various denominations on our website.
  • Usage: Gift cards can be redeemed at checkout and are valid for any products on our website. They cannot be exchanged for cash.
  • Expiration: Gift cards have no expiration date.

9. Customer Service

If you have any questions about our products, pricing, or sales process, our customer service team is here to help. You can contact us at:

  • Email: info@freshsurii.com
  • Phone: 908-968-4142
  • Address: 3632 Fairfax Drive, Cincinnati, Ohio, United States

10. Terms of Sale

By making a purchase with FreshSurii, you agree to the terms outlined in this Sales Policy, as well as our Privacy Policy and Refund & Returns Policy. We reserve the right to update or modify these terms at any time without prior notice. Changes will be effective once posted on this page with the updated date.