Payment Policy for FreshSurii

Effective Date: January 7, 2025

At FreshSurii, we want to ensure that your shopping experience is secure, simple, and convenient. This Payment Policy outlines the methods, terms, and security measures we use for processing payments. Please review this policy before completing your purchase.

1. Accepted Payment Methods

We accept the following payment methods for all online purchases:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Any major debit card with a Visa or MasterCard logo
  • PayPal: A secure payment option for customers with PayPal accounts
  • Apple Pay: For customers shopping via mobile devices or Macs
  • Google Pay: For customers using Google Pay on compatible devices

Please note that all payments are processed through secure, trusted payment gateways to ensure the highest level of security for your transaction.

2. Payment Security

We take the security of your personal and financial information seriously. All payments are processed through SSL (Secure Socket Layer) encryption technology to protect your sensitive data during transactions. Our payment processors follow industry-standard security measures to ensure that your information remains confidential.

  • PCI Compliance: Our payment processors comply with the Payment Card Industry Data Security Standard (PCI DSS), which ensures that your credit and debit card information is handled with the utmost care and security.
  • Secure Payment Gateway: FreshSurii uses trusted and secure payment gateways (such as PayPal, Stripe, or others) to ensure that your payment information is processed safely.

3. Order Confirmation

Once your order is placed, you will receive an order confirmation email with details of the items purchased, the total price, and the payment method used. Please review the order details carefully. If you notice any discrepancies, please contact our customer service team immediately.

4. Payment Authorization

  • Authorization: When you submit your payment details, the payment gateway will authorize your payment before we process your order. Authorization means that the payment method is valid and that the funds are available for the transaction.
  • Payment Hold: In certain cases, the payment gateway may place a temporary hold on your funds while the transaction is being processed. This is a standard procedure to ensure the security of the payment.

5. Payment Declines or Errors

  • Declined Payments: If your payment is declined, you will be notified immediately. The decline could be due to insufficient funds, an expired card, or other issues with your payment method. Please check your payment details and try again, or use an alternative payment method.
  • Error Resolution: If you experience any issues with payment processing, please reach out to our customer service team at info@freshsurii.com, and we will assist in resolving the issue.

6. Taxes and Fees

  • Sales Tax: The applicable sales tax is calculated at checkout based on the shipping address provided. Sales tax rates are determined by the local tax laws of your region.
  • Shipping Fees: Shipping fees are calculated based on the delivery method and location. The total shipping cost will be displayed at checkout before you complete your purchase.

7. Currency

All prices on the FreshSurii website are displayed in U.S. Dollars (USD). For international customers, please note that your credit card or payment service provider may apply exchange rates and currency conversion fees. These fees are determined by your payment provider and are not controlled by FreshSurii.

8. Refunds and Cancellations

  • Refunds: If you qualify for a refund (for returns, canceled orders, or other eligible circumstances), the refund will be issued to the original payment method used for the purchase. Please allow 7–10 business days for the funds to appear in your account, depending on your bank or payment provider.
  • Cancellations: You may cancel your order within 24 hours of placing it. After this period, if the order has already been processed or shipped, we may not be able to cancel it, but you can return it according to our Refund and Returns Policy.

9. Gift Cards

  • Purchasing Gift Cards: You can purchase FreshSurii gift cards on our website, which can be redeemed during checkout.
  • Using Gift Cards: Gift cards are valid for purchases on the FreshSurii website only. The balance on the gift card will be applied to your total order. Any remaining balance will remain on the card for future use.
  • Gift Card Expiry: FreshSurii gift cards do not expire.

10. Billing Address

Please ensure that the billing address you provide during checkout matches the one associated with your payment method (credit card or PayPal account). If the billing address does not match, your payment may be declined.

11. Customer Support

If you have any questions about our payment methods, billing issues, or need assistance with your order, please contact our customer service team:

  • Email: info@freshsurii.com
  • Phone: 908-968-4142
  • Address: 3632 Fairfax Drive, Cincinnati, Ohio, United States